According to a Forbes Insights report titled -“Proving the Value of CX (Customer Experience),” 74% of customers make a purchase from a brand based on the experience alone. This powerful…
By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…
The difference between good and excellent is in the details; and if you’re not looking into the details of your customer experience, then 2020 will come like a bolt from…
From Smartphones to Big Data to Artificial Intelligence, customer experience (CX) has been undergoing tremendous change. From conservative reports that predicted an outright failure of AI to predictions about Bots…
The insurance industry is way past its time when timely response and a balanced price-quality relationship were enough to define customer experience. The advent of Artificial Intelligence, Machine Learning, and…
Customer Experience took the limelight at the fifth annual DX Summit from November 4-6 at the Marriott Marquis in Chicago. The 3-day event focused on the various challenges involved in…
Your CMS needs to deliver better customer experience A study by Gartner found“89% of companies view customer experience as their primary basis for competition.”But, how does a CMS (Content Management…
When it comes to effective brand building, the buzzword is improving customer experience (CX). Studies have explained how improved CX drives revenue, reduces churn and helps companies enhance customer satisfaction. …
Craving for the Pizza? You can order a Dominos over the Facebook messenger. Dominos chatbot will help you with choosing the toppings as well. Having a difficult time planning your…
75% of CX initiatives fail on execution – Paul Hagen, Forrester CX Analyst Statistics across board for Customer Experience (CX) initiatives are alarming. While companies firmly believe (89%) that they…
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